Privacy Policy

This Privacy Policy describes how Imos Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at imosspizz.click, place orders, use our services, or interact with us in any capacity. We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner consistent with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully before using our website or services. By accessing or using imosspizz.click, you acknowledge that you have read, understood, and agree to the practices described herein. If you do not agree with this Privacy Policy, please discontinue use of our website and services immediately.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at any time using the information provided in the Contact Us section at the bottom of this document.

1. About Us

Imos Pizza is a food service business operating through the website imosspizz.click. We provide online food ordering, delivery, and related services to customers across the United States. As a business operating in the United States, we are subject to applicable federal privacy laws including the Federal Trade Commission Act (FTC Act), the Children's Online Privacy Protection Act (COPPA), and, where applicable, state-level privacy legislation including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

Our contact information is as follows:

2. Information We Collect

We collect various categories of personal information from and about you depending on how you interact with our website and services. The types of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for a newsletter, participate in a promotion, or otherwise interact with our services, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing address and delivery address
• Date of birth (where applicable for age verification or promotional purposes)
• Username and password for your account
• Profile photograph (if you choose to upload one)

2.2 Payment and Financial Information

When you make a purchase through our website, we collect payment-related information necessary to complete your transaction. This may include:

• Credit card or debit card details (processed securely through third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order details
• Gift card information (if applicable)

Please note that we do not store complete credit card numbers on our servers. All payment processing is handled through PCI-DSS compliant third-party processors, and we only retain transaction identifiers and partial card information as permitted by applicable standards.

2.3 Order and Transaction Information

We collect information about your food orders and transactions with us, including:

• Items ordered, including food preferences and customizations
• Order history and frequency
• Delivery instructions and preferences
• Special dietary requests or preferences
• Loyalty program points and rewards activity
• Coupon or promotional code usage

2.4 Device and Technical Information

When you visit our website, we automatically collect certain technical and device-related information, including:

• IP address
• Browser type and version
• Operating system and device type
• Screen resolution
• Device identifiers
• Referring URL and exit pages
• Time zone settings
• Language preferences

2.5 Usage and Behavioral Data

We collect information about how you interact with our website, including:

• Pages visited and time spent on each page
• Clicks, scrolls, and navigation patterns
• Search queries entered on our website
• Products or menu items viewed
• Cart abandonment data
• Session duration and frequency of visits
• Error logs and performance data

2.6 Location Data

With your consent, we may collect precise or approximate geographic location data to facilitate delivery services, identify nearby store locations, or personalize your experience. You may disable location access through your browser or device settings at any time.

2.7 Communications and Customer Support Data

When you contact us for customer support, submit feedback, or communicate with us through any channel, we collect:

• Content of your messages, emails, or chat conversations
• Support tickets and resolution history
• Survey responses and feedback submissions
• Reviews or ratings you submit about our products or services

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect information about your online activity. For detailed information about our use of cookies, please refer to Section 8: Cookies and Tracking Technologies of this policy.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your social media account or log in through a social login feature)
• Third-party delivery partners and logistics providers
• Marketing and analytics partners
• Fraud prevention and identity verification services
• Publicly available sources

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Arranging delivery or pickup of your orders
• Sending order confirmations, receipts, and status updates
• Managing your account and preferences
• Processing payments and refunds
• Administering loyalty programs and rewards

3.2 Customer Support and Communications

• Responding to your inquiries, complaints, and support requests
• Communicating important updates about your orders or account
• Notifying you of changes to our menu, policies, or terms
• Resolving disputes and troubleshooting issues

3.3 Marketing and Promotional Activities

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Displaying targeted advertisements on our website and third-party platforms
• Personalizing promotions based on your order history and preferences
• Conducting contests, sweepstakes, and other promotional campaigns
• Retargeting you on social media and advertising networks

You may opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly at [email protected].

3.4 Analytics and Service Improvement

• Analyzing website traffic, user behavior, and service performance
• Improving our website functionality, menu offerings, and overall user experience
• Conducting market research and customer satisfaction surveys
• Developing new products, features, and services
• Understanding demographic trends among our customer base

3.5 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Detecting, preventing, and investigating fraud, abuse, and security threats
• Protecting the rights, property, and safety of our customers, employees, and business
• Enforcing our Terms of Service and other applicable agreements
• Responding to lawful requests from government and law enforcement authorities

3.6 Business Operations

• Managing our internal business records and accounting
• Conducting audits and internal reviews
• Supporting potential business transactions such as mergers, acquisitions, or asset sales

4. Sharing Your Information with Third Parties

We respect your privacy and do not sell your personal information to third parties for their own independent marketing purposes. However, we do share information with trusted third parties in the following circumstances:

4.1 Service Providers and Vendors

We share personal information with third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to use your information only for the purposes for which it was shared and must maintain appropriate security standards. Our service providers include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Website hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Customer relationship management (CRM) software providers
• Analytics and data intelligence services (e.g., Google Analytics)
• Fraud detection and identity verification services
• Customer support and helpdesk platforms

4.2 Advertising and Marketing Partners

We may share certain data, including cookie identifiers and behavioral data, with advertising partners to facilitate targeted advertising. This may include social media platforms such as Meta (Facebook/Instagram) and Google for retargeting and lookalike audience campaigns. You may opt out of interest-based advertising through the Digital Advertising Alliance's opt-out tool at optout.aboutads.info or by adjusting your device and browser privacy settings.

4.3 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Imos Pizza, our customers, or the public
• Investigate, prevent, or take action regarding fraud, illegal activity, or security concerns

4.4 Business Transfers

In the event that Imos Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and/or prominent notice on our website prior to such a transfer, and your information will remain subject to any prior privacy commitments we have made.

4.5 With Your Consent

We may share your information with third parties in other circumstances with your explicit consent, which you may withdraw at any time.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized employees and contractors on a need-to-know basis.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors.
• Firewalls and Intrusion Detection: We maintain firewall protections and monitoring systems to detect and prevent unauthorized access to our systems.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing of our systems.
• Data Minimization: We collect only the minimum information necessary for the stated purposes.
• Employee Training: Our employees receive training on data privacy and security best practices.

5.2 Limitations of Security

While we employ commercially reasonable security measures, no system can guarantee complete security. We cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. If you believe your account or personal information has been compromised, please contact us immediately at [email protected].

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable federal and state breach notification laws, including applicable state data breach notification statutes.

6. Your Privacy Rights

Depending on your location and applicable law, you may have a variety of rights regarding your personal information. We are committed to honoring these rights in accordance with applicable United States privacy laws.

6.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications at any time.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6.2 California Residents — CCPA/CPRA Rights

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to know what categories of personal information we collect, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes necessary for service delivery.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge different prices, or provide a lower quality of service because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive your personal information in a portable and readily usable format.

To exercise any of your California privacy rights, please submit a verifiable consumer request to us at [email protected]. We will respond to your request within 45 days as required by the CCPA/CPRA, with a possible extension of an additional 45 days where reasonably necessary.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may:

• Send an email to [email protected] with the subject line "Privacy Rights Request"
• Clearly state the right you wish to exercise and provide sufficient information to verify your identity

We may need to verify your identity before processing your request to ensure your personal information is not disclosed to unauthorized parties. We will not charge a fee for processing your request unless it is excessive or repetitive.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

Upon expiration of the applicable retention period, or upon a valid deletion request, we will securely delete or anonymize your personal information. In cases where deletion is not immediately possible due to technical constraints, we will isolate your data from further processing until deletion is feasible.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize our services and advertising. This section provides a brief overview of our cookie practices.

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to website operators. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a set period or until deleted).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as security, account authentication, and order processing. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies remember your preferences and settings (such as language preference, saved addresses, or menu customizations) to improve your experience.
• Marketing and Advertising Cookies: These cookies track your browsing activity to deliver targeted advertisements relevant to your interests on our website and other platforms.
• Third-Party Cookies: Some cookies are placed by third-party services that appear on our pages, such as social media sharing buttons, embedded maps, or advertising networks.

8.3 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most web browsers allow you to refuse or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or use certain features.

For more information about managing cookies, visit www.allaboutcookies.org. To opt out of Google Analytics tracking, you may install the Google Analytics opt-out browser add-on available at tools.google.com/dlpage/gaoptout.

9. Children's Privacy

Imos Pizza's website and food ordering services are directed to adults and are not intended for children under the age of 18. We do not knowingly collect, use, or disclose personal information from individuals under the age of 13, consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq.

If you are a parent or legal guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notice, we will take prompt steps to verify the information and delete it from our systems to the extent technically feasible.

We do not intentionally allow minors under the age of 18 to create accounts or place orders on our platform. If we become aware that an account has been created by or for a minor under 18, we reserve the right to terminate that account and delete associated data.

10. International Data Transfers

Imos Pizza is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers may operate in other countries, which means that your personal information may be transferred to, stored in, or processed in countries other than your country of residence.

When we transfer your personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. These safeguards may include:

• Transferring data only to countries that have been recognized as providing an adequate level of data protection
• Using contractual protections (such as standard contractual clauses) with our international service providers
• Implementing additional technical and organizational security measures

By using our website and services, you acknowledge and consent to the transfer of your information to the United States and to other countries where our service providers operate, which may have different data protection laws than your country of residence.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Imos Pizza. This Privacy Policy does not apply to those third-party sites. We have no responsibility or liability for the content, privacy practices, or data handling of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

The presence of a link to a third-party website does not imply our endorsement of that website or its privacy practices.

12. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection or use practices in response to DNT browser signals. However, you can manage your tracking preferences through our cookie settings and by opting out of interest-based advertising as described in this policy.

13. FTC Act Compliance

Imos Pizza is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce. Our privacy practices are designed to be transparent, honest, and consistent with our representations to consumers. We do not engage in deceptive data practices, and we take seriously our obligations under FTC guidance on privacy, data security, and behavioral advertising.

If you believe our privacy practices may be deceptive or unfair, you may file a complaint with the Federal Trade Commission at:

14. How to File a Privacy Complaint

We are committed to resolving privacy concerns promptly and fairly. If you believe we have not adequately addressed your privacy concern, you have the right to file a complaint with the appropriate authorities.

14.1 Contact Us First

We encourage you to contact us first to give us the opportunity to resolve your concern directly:

• Email: [email protected]
• Website: imosspizz.click

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.

14.2 Filing a Complaint with Regulatory Authorities

If we are unable to resolve your complaint to your satisfaction, you may file a complaint with the following authorities:

15. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our website at imosspizz.click
• Provide notice via email to registered users (where the changes are material)
• Display a prominent notice on our homepage for a reasonable period

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or our data handling practices, please do not hesitate to contact us. We are committed to addressing your privacy inquiries promptly and professionally.

When contacting us with a privacy inquiry, please include your full name, the email address associated with your account (if applicable), a description of your request or concern, and any relevant details that will help us assist you efficiently.

We aim to respond to all privacy-related inquiries within 5 business days. For formal privacy rights requests under the CCPA/CPRA or other applicable law, please allow up to 45 days for a response, as permitted by law.

This Privacy Policy was last updated on March 19, 2026 and is effective as of that date. This document constitutes the complete and current privacy policy of Imos Pizza regarding the collection, use, and protection of personal information through the imosspizz.click website and associated services.